1. Please confirm your shipping address before paying for it. Please provide a valid email address and check emails after you have purchased for any updated information.
2. Items are generally shipped out within 1 working days after payment has been verified.
3. Please allow 5-10 business days for delivery of your hands. Please make sure you enter the correct shipping address and contact info. We are not responsible for reshipment if you provided us with an incorrect address.
Tracking Methods
After your order is dispatched, we will offer you a link that you could trace your order if required. Check your e-mail for the link and tracking number.
Note: If you can't check it immediately with the tracking number, please wait with patience. Some time is required by Express Company for uploading.
Unsuccessful or Wrong Delivery
For customers who do not receive your parcel within the above total delivery time, please check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login to your registered account on our website.
Returns & exchange
Return policy:
We are committed to your complete satisfaction. You may return your item(s) within fourteen days from the date merchandise were received. You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
Return delivery cost should be arranged by you. We will refund your payment after the returned item is received. The original shipping and handling fee will be deducted from the refund.
Order Cancellation:
Cancellation of an order before the order has been dispatched, we process all orders as quickly as possible, so we are not always able to cancel an order after it is placed. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.
